Shipping policy

Shipping Policy

Last updated: [4/20/26]

Thank you for shopping at [YOUR STORE NAME]. The following policy outlines how, when, and where we ship our orders. If you have any questions after reading this, please reach out to us at [SUPPORT EMAIL].

Order Processing

Orders are processed within [1–3] business days (Monday–Friday, excluding holidays).
Orders placed after [CUTOFF TIME, e.g., 2:00 PM MT] or on weekends/holidays will begin processing the next business day.
You'll receive a confirmation email with tracking information once your order ships.
During peak seasons or promotions, processing may take [1–2] additional business days. We'll post a banner on our site if this applies.

Domestic Shipping (Within [COUNTRY])

We offer the following shipping options:

Method	Estimated Delivery	Cost
Standard Shipping	[5–14] business days	Varies based on location.

Shipping times are estimates provided by the carrier and begin once the order ships, not when it is placed.

International Shipping

International delivery typically takes [7–21] business days depending on destination and customs.
Shipping costs are calculated at checkout based on weight and location.
Customs, duties, and taxes are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.
If a package is refused or returned due to unpaid customs fees, the customer is responsible for return shipping costs.

Shipping Rates

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order. Any promotions (like free shipping over a minimum order value) will be automatically applied when eligible.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and link. Please allow [24–48] hours for tracking information to update in the carrier's system.

If you haven't received a tracking email within [X] business days of placing your order, please check your spam folder or contact us at [SUPPORT EMAIL].

Shipping Delays

While we do our best to ship orders on time, delays can occur due to:

Carrier issues (weather, holidays, high volume)
Customs clearance for international orders
Incorrect or incomplete shipping addresses
Force majeure events

We are not responsible for delays caused by the shipping carrier but will work with you to resolve any issues.

Lost or Stolen Packages

If your tracking shows "delivered" but you haven't received your package:

Check with neighbors and household members.
Look around your property (porch, side door, mailbox area).
Contact the carrier directly with your tracking number.
If the package still can't be located, email us at [SUPPORT EMAIL] within [X] days of the delivery date and we'll help investigate.

[YOUR STORE NAME] is not responsible for packages marked as delivered by the carrier. For high-value orders, we recommend selecting a shipping option that includes signature confirmation.

Damaged or Defective Items

If your order arrives damaged, please email [SUPPORT EMAIL] within [7] days of delivery with:

Your order number
Photos of the damaged item(s) and packaging
A brief description of the issue

We'll make it right — typically by sending a replacement or issuing a refund.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us within [1 hour] of placing your order at [SUPPORT EMAIL] and we'll do our best to update it before the order ships.

Once an order has shipped, we cannot change the address. Orders returned to us due to incorrect addresses may be subject to a [reshipping fee].